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User Name appears as “0.0.0.0” for ONTAP 9 On-Demand Task logs in the ServerProtect Management Console

    • Updated:
    • 4 Aug 2016
    • Product/Version:
    • ServerProtect for Network Appliance Filer 5.8
    • ServerProtect for Storage 6.0
    • Platform:
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

The User Name is shown as "0.0.0.0" in the logs page of the ServerProtect Management Console. This happens because during an on-demand task scan for ONTAP 9, NetApp sends a hyphen (-) as the client IP and "On-Demand" as the user identity, which results in ServerProtect being unable to get the IP address for the client information.

Details
Public

Environment

Storage platform: NetApp ONTAP 9 C-mode

Products:

  • SeverProtect for Network Appliance Filer 5.8 Service Pack 1
  • ServerProtect for Storage 6.0

Description

  • On the ONTAP 9 storage side: when the on-demand task is triggered, the scan requests are sent to ServerProtect.
  • On the ServerProtect side: the virus logs are recorded once a virus is detected.
  • In the virus log page: “0.0.0.0” is used as the User Name for the on-demand task.

For example, you will see the following information when you view the logs:

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1114899
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