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Trend Micro Product/Service is not displaying on the Remote Manager (TMRM) Managed Product List

    • Updated:
    • 3 Jan 2017
    • Product/Version:
    • Licensing Management Platform All.All
    • Remote Manager 5.1
    • Platform:
    • N/A N/A
Summary

Trend Micro Products/Service is not showing up or synchronizing with TMRM Managed Product List.

Click image to enlarge.

Details
Public

To resolve this issue:

  1. Access the Licensing Management Platform.
  2. Go to the Users & Licenses > Customers > [Company Name] > Licenses tab.
  3. Select the <Product/Service> that is not showing up from the managed product list in Remote Manager.
  4. Make sure that the desired Product/Service is enabled/checked.
     
    [Company Name] refers to the actual company name. Ex. Trend Micro Inc.
    <Product/Service> refers to the product/service with the issue. Ex. Trend Micro Hosted Email Security

  5. Once the product/service is enabled, you can now view, manage, and access the service console from Remote Manager's Customers > Customer Name > Products tab.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115112
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