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Root partition is full causing mails to queue up in InterScan Messaging Security Virtual Appliance (IMSVA)

    • Updated:
    • 30 Aug 2016
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 8.2
    • InterScan Messaging Security Virtual Appliance 8.5
    • InterScan Messaging Security Virtual Appliance 9.0
    • InterScan Messaging Security Virtual Appliance 9.1
    • Platform:
    • N/A N/A
Summary

The root partition is full and this causes mails to queue up.

Details
Public

To isolate the folder that's causing disk space issue, follow this KB article.

If the disk space issue is caused by /opt/trend/imss/temp folder, you can move that folder to a bigger partition to prevent the disk space issue from happening in the future.

To change IMSVA's temp directory location:

  1. Go to /var/app_data:

    cd /var/app_data

  2. Create temp folder:

    mkdir temp

  3. Open imss.ini to change the directory of temp directory used by IMSVA:

    vi /opt/trend/imss/config/imss.ini

  4. Look for temp_dir and change the value to /var/app_data/temp. It should look like the following:

    temp_dir=/var/app_data/temp

  5. Save and exit vi by pressing the "ESC" key, and then typing "/wq!".
  6. Restart IMSS service for the change to take effect:

    S99IMSS restart

To modify the cronjob cleaning up temp directory:

  1. Edit cronjob script:

    vi /var/spool/cron/root

  2. Change the temp directory. It should look like the following:

    Find /var/app_data/temp/scan -mtime +2 -exec rm{}\;

  3. Save and exit vi by pressing the "ESC" key, and then typing "/wq!".
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115135
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