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Unable to add URLs to the list of tunneled domains in InterScan Web Security Virtual Appliance (IWSVA)

    • Updated:
    • 30 Aug 2016
    • Product/Version:
    • InterScan Web Security Virtual Appliance 6.0
    • InterScan Web Security Virtual Appliance 6.5
    • Platform:
    • N/A N/A
Summary

You are unable to add URLs to the list of tunnelled domains in the web console of IWSVA under HTTP > HTTPS Decryption > Tunneling | Domain Tunneling and also under HTTP > HTTPS Decryption > Tunneling | Failed HTTPS Accesses, clicking on Tunnel will have no effect.

Details
Public

The issue occurs when the file /var/iwss/HttpsTunnelDomains.ini is corrupted. To resolve the issue, replace the file with a properly structured copy that is available here.

  1. Log on to IWSVA directly or via SSH as "root".
  2. Move the corrupted file to a different directory using the following command:

    mv /var/iwss/HttpsTunnelDomains.ini /var/tmp/HttpsTunnelDomains.ini.bak

  3. Extract the “HttpsTunnelDomains.ini” from the provided zip archive (no password required) and copy it to the /var/iwss/ directory on IWSVA.

    For example, use WinSCP or FileZilla in SFTP mode (you will have to connect as root to be able to copy).

  4. Change the owner and the permissions of the file using the following commands:

    chown iscan:iscan /var/iwss/HttpsTunnelDomains.ini
    chmod 664 /var/iwss/HttpsTunnelDomains.ini

  5. Restart the web console using the following command:

    /usr/iwss/S99IScanHttpd restart

 
Note that afterwards, the list of tunneled domains needs to be populated again manually.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115169
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