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Disabling Roaming, Mobile, or Independent Mode in OfficeScan (OSCE)

    • Updated:
    • 29 Jan 2021
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Server R2
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

Sometimes a user will unintentionally or unknowingly place a computer into Roaming Mode. When in Roaming Mode (i.e. Independent Mode for OSCE XG), the OfficeScan agent will no longer communicate with the OfficeScan server. Thus, the agent no longer receives policy updates from the server.


In the OfficeScan server console, there is a setting found in Agents > Agent Management > Settings > Privileges and Other Settings > [Privileges] tab > [Independent Mode] section > Enable roaming mode that allows an end user to place a computer in Roaming Mode.

Independent Mode

Once placed in Roaming Mode, the endpoint no longer communicates with the OfficeScan server until the end user turns off Roaming Mode. Sometimes, the user does not realize that they have done this.

To disable Roaming/Mobile/Independent Mode on the endpoint:

  1. In the OfficeScan web console, turn off "Enable roaming mode".
  2. On the endpoint, determine if Roaming Mode is allowed.

    C:\>reg query HKLM\Software\wow6432Node\TrendMicro\Pc-cillinNTCorp\CurrentVersion\Misc. /v AllowMobile

    AllowMobile REG_DWORD 0x1

  3. Determine if Roaming Mode is turned on.

    C:\>reg query HKLM\Software\wow6432Node\TrendMicro\Pc-cillinNTCorp\CurrentVersion\Misc. /v ForceMobile

    ForceMobile REG_DWORD 0x1

  4. Open a command prompt.
  5. Navigate to the OfficeScan client install directory. The default location is c:\program files (x86)\trend micro\officescan client.
  6. Unload the OfficeScan client using the following command:

    upgrade.exe unload "my unload password"

  7. Change the value for AllowMobile and ForceMobile from "1" to "0".
  8. Restart the OfficeScan client by executing pccntmon.exe from the OfficeScan client directory.
Solution Id:
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