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Cannot establish SSL connection between Smart Protection Server URLs with SHA-2 certificate and OfficeScan (OSCE) server installed on Windows 2003

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
Summary

Along with Microsoft's announcement of the SHA-1 deprecation policy, they also provided information that the Windows 2003 Server can no longer use the SHA-1 certificate in SSL connection, but SHA-2 instead.

When Windows 2003 tries to establish an SSL connection to SPS URLs with a SHA-2 certificate, the following error may occur and cause connection failure, which can be observed in the ofcdebug.log:

2016 09/26 10:43:57 [0d5c : 0d60] (00) (W) [cgiShowClientAdm][cgiShowClientAdm.exe][CWinHttp::WinHttpRequest] Error code 12175 - [libWinHttpWrapper.cpp(253)]

This article discusses how to solve this error.

Details
Public

This error occurs because the Windows 2003 server did not install the required hot fix. Please install the Microsoft Hot Fix in KB 968730 to solve this issue.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115360
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