iDLP is unable to detect sensitive files on a specific browser version in OfficeScan (OSCE)

- Updated:
- 9 Nov 2017
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan XG.All
- Platform:
- N/A N/A
- Windows 10
- Windows 10 32-bit
- Windows 10 64-bit
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 32-Bit
- Windows 2008 64-Bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server Core
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Enterprise R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Server R2
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition
- Windows 2016 Server Core
- Windows 2016 Server Datacenter
- Windows 2016 Server Standard
- Windows 7 32-Bit
- Windows 7 64-Bit
- Windows 8 32-Bit
- Windows 8 64-Bit
- Windows 8.1 32-Bit
- Windows 8.1 64-Bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Home
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

If you find that OfficeScan iDLP cannot detect sensitive files on a specific browser version, please check the list below to find out the right iDLP build which can support the browser version.

Details

The following table lists the iDLP versions that support the different Chrome versions for OfficeScan 11 and XG.

Chrome Version	OfficeScan XG iDLP Version	OfficeScan 11 iDLP Version
62.0.3202.62m	6.2.1150	6.0.1546
61.0.3163.79m	6.2.1140	6.0.1542
60.0.3112.78m	6.2.1126	6.0.1540
59.0.3071.86m	6.2.1111	6.0.1532
58.0.3029.81m	6.2.1101	6.0.1524
57.0.2987.98m	6.2.1086	6.0.1519
56.0.2924.87m	6.2.1077	6.0.1513
55.0.2883.87m	6.2.1077	6.0.1513
54.0.2840.99m	6.2.1063	6.0.1495
53.0.2785.116m	6.2.1061 (GM)	6.0.1481
52.0.2743.106m	6.2.1061 (GM)	6.0.1469
51.0.2704.106m	6.2.1061 (GM)	6.0.1463

The following table lists the iDLP versions that support the different Mozilla Firefox versions:

DLP Version	Firefox Version
1311	38 - 48.0
1301	37

To inquire for specific DLP build versions that support specific browser versions, or if the issue still persists, please submit a case to Trend Micro Technical Support.

Rating:

Category:

Troubleshoot; SPEC

Solution Id:

1115362

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