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“Unable to display data because of an unexpected error...” is displayed in the management console after successfully upgrading to OfficeScan (OSCE) XG

    • Updated:
    • 11 Sep 2017
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 2016
Summary

When upgrading to OSCE XG, a warning is displayed if the previous OSCE server version has the Apache web server configured. OSCE no longer supports the Apache web server.

  • If you installed the Apache web server using the Setup program in the previous version of OSCE, OSCE can automatically uninstall the web server and install the IIS web server during installation.
  • If you manually installed the Apache web server before installing the previous version of OSCE, you must manually uninstall the Apache web server before continuing to upgrade the OSCE server.

After the upgrade, the following message appears after opening the management console:

Unable to display data because of an unexpected error. Please try again later.

Console error

Clearing the browser cache does not resolve the issue.

Details
Public
After the upgrade finishes, make sure the following have been started in the OSCE server:
  • World Wide Web Publishing Service
    1. Click Start, then type “services.msc”.

      services.msc

    2. Find World Wide Web Publishing Service and right-click it, then select Restart. Make sure the service status is Started/Running.

      Local Services

  • OSCE website in the Internet Information Services (IIS) Manager
    1. Click Start, then type "IIS Manager" and select Internet Information Services (IIS) Manager.

      IIS Manager

    2. Make sure OfficeScan exists under the Sites category.

      OfficeScan

After starting the World Wide Web Publishing Service and OSCE website, you should be able to access the management console properly.

Premium
Internal
Rating:
Category:
Upgrade
Solution Id:
1115424
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