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"Error Code : -1..." message appears when installing Full Disk Encryption (FDE)

    • Updated:
    • 1 Dec 2016
    • Product/Version:
    • Endpoint Encryption 5.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Embedded POSReady 7 (32-bit/64-bit)
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows Vista SP1 32-bit / 64-bit
    • Windows XP SP3 32-bit
Summary

When installing FDE, you get the following error message:

Error Code : -1. Unsuccessful agent deployment when deploying agent using Endpoint Encryption Deployment tool plugin

And pre-install log returns the following:

Name: Partition Type
Description: The drive has an incompatible partition type.
Status: Fail

Details
Public

The error occurs if the partition type is GUID Partition Table (GPT), which is not supported by FDE.

To check if the disk uses GPT:

  1. Open the command prompt as an administrator and type the following commands:

    1. diskpart
    2. list disk

    You will see a (**) symbol below GPT.

  2. Use a third party software to convert GPT to MBR format. For example, the Partition Tool.
 
Do a test on a less critical machine before applying the steps on other machines. Ensure to have a backup before changing the partition type.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1115474
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