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Unable to change the Real-Time Scan settings or policy of Core Protection Module (CPM) Client

    • Updated:
    • 21 Oct 2016
    • Product/Version:
    • Core Protection Module 11.0
    • Platform:
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

When trying to push the Real-Time Scan policy from IBM Endpoint Manager, CPM agent wasn't able to change the settings. BES Client Log shows the error below:

At 17:30:52 +0200 - 
   Retry error, attempt 9 failed for ForceNonexistence (C:\Program Files\Trend Micro\Core Protection Module\realtime.ini) 
At 17:30:52 +0200 - actionsite (http://nc117215.tem.test.com:52311/cgi-bin/bfgather.exe/actionsite) 
   Command failed (Delete of 'C:\Program Files\Trend Micro\Core Protection Module\realtime.ini' failed (5)) delete "C:\Program Files\Trend Micro\Core Protection Module\realtime.ini" (action:6222) 
At 17:30:52 +0200 - 
   ActionLogMessage: (action:6222) ending action 
At 17:30:52 +0200 - mailboxsite (http://nc117215.tem.test.com:52311/cgi-bin/bfgather.exe/mailboxsite13207865) 
   Not Relevant - Configure Default Real-Time Scan Settings [Core Protection Module] (fixlet:6222) 
At 17:32:08 +0200 - 
   Report posted successfully
Details
Public

The issue happens because there is a certificate authentication issues between CPM and BES agent.

To fix the problem, execute the following procedure on the system:

  1. Create a file named "sp_policy.ini" under C:\temp\. The file should contain the following:

    [Global Setting] SP_EnableFileProtection=0 SP_EnableRegistryKeyProtection=1 SP_EnableProcessProtection=1 ECSP=1

    [INI_CRITICAL_SECTION] SP_EnableFileProtection=0 SP_EnableRegistryKeyProtection=1 SP_EnableProcessProtection=1 ECSP=1

  2. Open a command prompt and change the directory to C:\Program Files (x86)\Trend Micro\Core Protection Module.
  3. Execute the commands below:

    TMCPMCLI.exe config -i C:\temp\sp_policy.ini

  4. Re-deploy the policy to the CPM Client.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115483
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