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Removing Core Protection Module (CPM) Agent remnants with a fixlet

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Core Protection Module 11.0
    • Platform:
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

Learn how to delete CPM Agent remnants on your machine. This procedure is useful if you are having trouble reinstalling a CPM Agent component on an endpoint.

Details
Public

To remove CPM Agent remnants:

  1. Login to IBM Endpoint Manager (IEM) console.

    Login to IBM Endpoint Manager console

  2. Go to Fixlets and Tasks and search for fixlet 158.

    Fixlets and Tasks

  3. Click Take Action.
  4. Select or enter the endpoint name of the target device.

    Specify the endpoint name

  5. Click OK to start the deployment.
  6. Once the status changed to "Success", reboot the machine.

You can now re-deploy CPM. If the issue persists, run the Case Diagnostic Tool and contact Trend Micro Technical Support for assistance.

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1115484
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