Removing Core Protection Module (CPM) Agent remnants with a fixlet

- Updated:
- 14 Oct 2016
- Product/Version:
- Core Protection Module 11.0
- Platform:
- Windows 7 32-Bit
- Windows 7 64-Bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

Learn how to delete CPM Agent remnants on your machine. This procedure is useful if you are having trouble reinstalling a CPM Agent component on an endpoint.

Details

To remove CPM Agent remnants:

Login to IBM Endpoint Manager (IEM) console.
Go to Fixlets and Tasks and search for fixlet 158.
Click Take Action.
Select or enter the endpoint name of the target device.
Click OK to start the deployment.
Once the status changed to "Success", reboot the machine.

You can now re-deploy CPM. If the issue persists, run the Case Diagnostic Tool and contact Trend Micro Technical Support for assistance.

Rating:

Category:

Troubleshoot

Solution Id:

1115484

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.