Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Removing Core Protection Module (CPM) Agent remnants with a fixlet

    • Updated:
    • 14 Oct 2016
    • Product/Version:
    • Core Protection Module 11.0
    • Platform:
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

Learn how to delete CPM Agent remnants on your machine. This procedure is useful if you are having trouble reinstalling a CPM Agent component on an endpoint.

Details
Public

To remove CPM Agent remnants:

  1. Login to IBM Endpoint Manager (IEM) console.

    Login to IBM Endpoint Manager console

  2. Go to Fixlets and Tasks and search for fixlet 158.

    Fixlets and Tasks

  3. Click Take Action.
  4. Select or enter the endpoint name of the target device.

    Specify the endpoint name

  5. Click OK to start the deployment.
  6. Once the status changed to "Success", reboot the machine.

You can now re-deploy CPM. If the issue persists, run the Case Diagnostic Tool and contact Trend Micro Technical Support for assistance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115484
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles