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"File replication error" or "檔案複寫錯誤" message appears in the System Status of SafeSync for Enterprise (SSFE)

    • Updated:
    • 21 Oct 2016
    • Product/Version:
    • SafeSync for Enterprise 3.1
    • SafeSync for Enterprise 3.2
    • Platform:
    • iOS 9.2
Summary

You encounter the "File replication error" or "??????" message in the System Status of SSFE as shown below:

File Replication Error

Details
Public

To identify the root cause:

  1. Run the following command to check the status of Mogile File System and see if there is a "REQUEST FAILURE" on any storage device:

    # Check the status of Mogile File System
    sudo mogadm check
    # dev11 encountered "REQUEST FAILURE" error.

    Example:

    Mogile File System status

  2. Double-check if the device has been unmounted in File System:

    # Check the status of Mogile File System
    sudo df -h
    # dev11 isn't be listed.

    Example:

    File System

To fix the issue:

Case 1

The storage device has been added into /etc/fstab as a entry:

  1. Check /etc/fstab:

    cat /etc/fstab

    Storage Device - Entry

  2. Mount the device again:

    sudo mount /storage/mogdata/dev11

Case 2

The storage device has been added into /etc/rc.local as a mount point, especially for remote storage devices:

  1. Check /etc/rc.local:

    cat /etc/rc.local

    Example:

    Storage Device - Mount Point

  2. Mount the device again:

    cat /etc/rc.local

To verify:

  1. Check the status of Mogile File System again:

    # Check the status of Mogile File System
    sudo mogadm check

    Example:

    Mogile File System check

  2. Go to the Dashboard and check the System Status:

    System Status

Premium
Internal
Rating:
Category:
SPEC
Solution Id:
1115597
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