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Updating seat count after adding a seat to an existing AC key in SafeSync for Enterprise (SSFE)

    • Updated:
    • 7 Nov 2016
    • Product/Version:
    • SafeSync for Enterprise 3.1
    • SafeSync for Enterprise 3.2
    • Platform:
    • iOS 9.2
Summary

You want to know how to update seat count via the web console after adding seats to an existing activation code (AC) key. An example scenario:

  1. You have used SafeSync for Enterprise and the number of seats is 20.
  2. Recently, you added 20 seats, which resulted in a total of 40.
  3. The AC key was not changed.
Details
Public

To update manually:

  • Go to the Admin portal and access Administration > License Information, then click the Refresh button. The seats and expiration date will be updated if the AC is changed on PLS.
  • You could check the license details on the Admin portal as well by going to Administration > License Information and clicking the "View details online" link.

To update automatically, there is a cronjob that checks the PR license at 00:30 every day at midnight. The seats and expiration date will be updated if and only if the remaining day <= 1 day. For example, if the expiration date of license is June 25, then SSFE will update seats and expiration date on June 24.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1115630
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