How to enable and collect Email Encryption Client (TMEEC) trace logs

- Updated:
- 24 Nov 2016
- Product/Version:
- Encryption for Email 5.7
- Encryption for Email 5.8
- Encryption for Email 5.9
- Platform:
- Windows 10
- Windows 7 32-Bit
- Windows 7 64-Bit
- Windows 8 32-Bit
- Windows 8 64-Bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional

Summary

This KB shows how to enable and collect trace logs for TMEEC.

Details

Open the Encryption for Email Advanced menu:

Hold down the 'Ctrl' key and click the Encryption for Email icon in the windows system tray. The Advanced menu will appear.
The advanced Encryption for Email tray tool menu includes a parent menu called Support Tools, as shown in below figure. It contains two items: the Diagnostic Tool and the Trace Log.
Enable Trace Log, then try to reproduce the problem.
After reproducing the problem, click the Diagnostic Tool to collect the related trace log (example: 20150129-ppLogs.cab) and Diagnostic report (example: 20150129-DiagReport.xml), and provide these items to Trend Micro Technical Support.

Rating:

Category:

Configure; Troubleshoot

Solution Id:

1115651

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.