Dashboard errors because of PHP Permission issue in OfficeScan (OSCE)

Summary

Due to incorrectly set file system permissions, the OSCE web console encounters PHP errors resulting in a malfunctioning Dashboard or Widgets.

Details

To resolve this issue, reinstall Plugin Manager:

Make a full backup or Snapshot of the OSCE server VM.
Open the Registry Editor.

Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}.
Select and modify the SystemComponent key by changing its value to "0" (default is "1").
Close the Registry Editor.
Uninstall PHP from Add/Remove Programs
Uninstall Plugin Manager 2.0 from Add/Remove Programs.
Restart the OfficeScan Master Service by going to services.msc > OfficeScan Master Service > Restart.
On the Dashboard page, refresh the broswer. If you are logged out, log in again and access the Dashboard.
Click the Download/Install button from the Plugin Manager console.

Rating:

Category:

Troubleshoot; Upgrade

Solution Id:

1115656

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.