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Dashboard errors because of PHP Permission issue in OfficeScan (OSCE)

    • Updated:
    • 13 Jul 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG
    • Platform:
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
Summary

Due to incorrectly set file system permissions, the OSCE web console encounters PHP errors resulting in a malfunctioning Dashboard or Widgets.

Details
Public

To resolve this issue, reinstall Plugin Manager:

  1. Open the Registry Editor by clicking Start, then search “regedit.exe”.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

    regedit.exe

  2. Go to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}.

    For 64-bit systems, go to HKLM\SOFTWARE\Wow6432\Microsoft\Windows\CurrentVersion\Uninstall\{5DB0ECA1-4C56-488B-9BF1-FB300D9E1F54}.

    Registry Editor 1

  3. Select and right-click to modify the SystemComponent key to "0" (default is "1").

    Registry Editor 2

    Edit DWORD

  4. Close the Registry Editor.
  5. Uninstall Plug-in Manager 2.0 from Add/Remove Programs. If no Plug-in Manager is shown, go back to step 3 and make sure the value has changed to "0".

    Programs and Features

  6. Restart the OfficeScan Master Service by going to services.msc > OfficeScan Master Service > Restart.

    services.msc

    Local Services

  7. On the Dashboard page, refresh the browser. If you are logged out, log in again and access the Dashboard.
  8. Click the Download button from the Plug-in Manager console and see if the issue persists.

    Plug-in Manager.png

Premium
Internal
Rating:
Category:
Troubleshoot; Upgrade
Solution Id:
1115656
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