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Normal Servers (NS) cannot communicate with Information Servers (IS) in ServerProtect

    • Updated:
    • 3 Nov 2016
    • Product/Version:
    • ServerProtect for EMC Celerra 5.8
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • ServerProtect for Network Appliance Filer 5.8
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2012 Enterprise
Summary

Normal Servers (NS) cannot communicate with Information Servers (IS). This issue is caused by the wrong IS Globally Unique Identifier (GUID) information contained in the NS.

Details
Public

To resolve the issue, use a PowerShell Script to change the Server Protection IS GUID on NS configuration:

  1. Create a targets.csv file with the IP and Host names' information as shown below:

    targets.csv file

  2. Open the IS and get the IS GUID from the following location:
    • For 32-bit OS:

      [HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion\InformationServer] "GUID"="<IS GUID>"

    • For 64-bit OS:

      [HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\ServerProtect\CurrentVersion\InformationServer] "GUID"="<IS GUID>"

  3. Create a targets.ps1 file like the one described below, adding the user and password to access to your Normal Servers:

    $IP=Import-Csv C:\temp\targets.csv
    $IP
    $IP.Targets[0]
    $block={param([String] $tIP) C:\temp\PsExec.exe \\$tIP -u <user> -p <passowrd> reg add HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ServerProtect\CurrentVersion\RPC /f /v AgentGUID /t REG_SZ /d <IS GUID>}
       foreach($update in $IP.Targets){Start-job -ScriptBlock $block -ArgumentList $update}

  4. Download and install PowerShell to run the script:
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1115667
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