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How to reset the status of an endpoint to "Not Installed" in the Endpoint Application Control (EAC) Plug-in Manager Service

    • Updated:
    • 8 Nov 2016
    • Product/Version:
    • Endpoint Application Control 1.0
    • Endpoint Application Control 2.0
    • Platform:
    • Windows All
Summary

Use this article to quickly change an agent status back to “Not Installed” in the EAC Plug-in Manager Service to allow you to deploy the Application Control (AC) agent component to an OfficeScan Agent.

Details
Public

To change the agent status:

  1. Log on to the OfficeScan Server.
  2. Open the Services Console (services.msc) and stop the OfficeScan Master Service.

    stopmasterservice

  3. Go to %ProgramFiles%\Trend Micro\OfficeScan\PCCSRV\HTTPDB folder and make a backup copy of "dbClientInfo.cdx" and "dbClientInfo.dbf" files.

    dbClientInfo

  4. Go back to the Services console and restart the OfficeScan Master Service.
  5. Log on to the OfficeScan Web Management Console, go to Agents > Agent Management.
  6. Select the target computer and remove it.

    remove

  7. Go to Plug-ins tab and manage the Trend Micro Endpoint Application Control Agent Deployment Tool.
  8. Go to Agent Management and click Synchronize with OfficeScan.

    sync

  9. Click Close to exit the dialog box.

    close_syncbox

  10. Verify that the removed OSCE Agent no longer appears on the list.
  11. Open the Services console and stop the OfficeScan Master Service again.
  12. Restore the HTTPDB folder with the backup copy of the dbClientInfo.cdx and dbClientInfo.dbf files.
  13. Restart the OfficeScan Master Service.
  14. Login to the OfficeScan Web Management Console, go to Agents > Agent Management.
  15. Verify if the agent that was removed in step 6 is back.
  16. Perform steps 7 to 9 to synchronize the EAC Plug-in Manager Service to OSCE Agents.
  17. The target agent will reappear with a "Not Installed" status.

    notinstalled

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install; Upgrade
Solution Id:
1115690
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