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“There is not enough disk space on drive C:\…” appears when installing OfficeScan (OSCE) XG

    • Updated:
    • 19 Sep 2017
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 2012
    • Windows 2016
Summary

The following error message appears during OSCE XG installation:

There is not enough space on drive C:\ to extract this package.

Not enough storage on Drive C: error

Details
Public

The problem is possibly caused by a third-party software issue, which Trend Micro used to generate OSCE XG installation package.

You can solve the issue by doing the following workaround:

  1. Reboot the Windows server.
  2. Admins may use another third-party tool (e.g. 7zip) to extract the OSCE installation package and install it.
    1. Extract all files in the OSCE installation package to a temp folder (e.g. C:\OSCE_SETUP).
       
      For OSCE 11.0, extract the full_package.exe file that appears after the initial extraction.
    2. Execute setup.exe to install the OSCE server.
    3. After the installation has completed, manually delete the temp folder.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1115725
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