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"The registered Control Manager server does not have a functional connection..." error appears in OfficeScan (OSCE)

    • Updated:
    • 15 Nov 2018
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012

NOTE: You are viewing an archived article because the product(s) tagged is no longer supported or the information mentioned is already outdated.

Summary
 
Copying Plain Text API Key is not supported in OfficeScan XG and only applicable to older versions.

When you enable sample submission, you receive the following error:

The registered Control Manager server does not have a functional connection to a Deep Discovery Virtual Analyzer. Ensure the OfficeScan is registered to a Control Manager server that has a functional connection to a Deep Discovery Virtual Analyzer before enabling suspicious file submission.

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