Intrusion Defense Firewall (IDF) download fails in OSCE 10.6/11.0

- Updated:
- 24 Nov 2016
- Product/Version:
- OfficeScan 10.6
- OfficeScan 11.0
- OfficeScan 11.0
- Platform:
- Windows 2000 Advanced Server
- Windows 2000 Professional
- Windows 2000 Server
- Windows 2003 32-Bit
- Windows 2003 64-Bit
- Windows 2003 Datacenter 64-bit
- Windows 2003 Enterprise
- Windows 2003 Enterprise 64-bit
- Windows 2003 Server R2
- Windows 2003 Standard
- Windows 2003 Standard 64-bit
- Windows 2008 32-Bit
- Windows 2008 64-Bit
- Windows 2008 Datacenter
- Windows 2008 Datacenter 64-bit
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Server Core
- Windows 2008 Server R2 Enterprise
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2008 Web Server Edition
- Windows 2008 Web Server Edition 64-bit
- Windows 2012
- Windows 2012 Datacenter
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Enterprise R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Essentials
- Windows 2012 Server R2
- Windows 2012 Standard
- Windows 2012 Standard R2
- Windows 2012 Web Server Edition
- Windows 2016
- Windows 2016 Server Core
- Windows 2016 Server Datacenter
- Windows 2016 Server Standard

Summary

You encounter an error message when downloading IDF 1.5 in the Plug-in Manager of OfficeScan (OSCE) 10.6 or 11.0:

An update error occured. Unable to download Plug-in Manager or the plug-in program installation package. The update source may have been changed or the installation package may have been removed from the update source. Refer to the Troubleshooting section of the online help for solutions.

Details

The error occurs because IDF 1.5 reached its official End of Support (EOS) on September 30, 2016. For this reason, the IDF installation package has already been removed from Trend Micro's Active Update servers.

If you plan on installing IDF, you will need to install the standalone Trend Micro Vulnerability Protection (TMVP) instead. For more information on IDF EOS, refer to End of Support (EOS) for Intrusion Defense Firewall (IDF) 1.5 article.

Rating:

Category:

Troubleshoot

Solution Id:

1115853

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.