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Excluding removable drives from real-time scanning of malware in OfficeScan (OSCE)

    • Updated:
    • 29 Nov 2016
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

You have disabled the following settings under the Real-time Scan settings in order for the OSCE client to skip scanning of removable drives:

  • Scan the boot sector of the USB storage device after plugging in
  • Scan all files in removable storage devices after plugging in

Automatic scanning of removable drives upon insertion disabled

However, files on removable drives are still scanned when the files on the drives are accessed.

Details
Public

Disabling the two settings shown above only prevents the automatic scanning of the boot sector and files on removable or USB storage device every time the user plugs it in. Files will still be scanned for malware by Real-time scans when the files are accessed.

To exclude the drives from scanning, add the removable drive letters to be skipped to the Real-time Scan Directories exclusion list.

 

Scan exclusion lists for files and directories support the use of wildcard characters. Use the "?" character to replace one character and "*" to replace several characters.

Use wildcard characters cautiously. Using the wrong character might exclude incorrect files or directories. For example, adding c:\* to the Scan Exclusion List (Files) would exclude the entire c:\ drive.

  1. Log on to the OSCE Management Console.
  2. Go to Agents > Agent Management.
  3. In the agent tree, click the root domain icon to include all agents or select specific domains or agents.
  4. Click Settings > Scan Settings > Real-time Scan Settings.
  5. Select the following options:
    • Enable virus/malware scan
    • Enable spyware/grayware scan
  6. Under the Scan Exclusion tab, tick "Enable scan exclusion".
  7. Add the drive letter(s) to exclude from scanning.

    For example, if the removable drive letter is e:, add e:\* to the list as shown below.

    Excluding a drive letter

  8. If you selected domain(s) or agent(s) in the agent tree, click Save. If you clicked the root domain icon, choose from the following options:
    • Apply to All Agents: Applies settings to all existing agents and to any new agent added to an existing/future domain. Future domains are domains not yet created at the time you configured the settings.
    • Apply to Future Domains Only: Applies settings only to agents added to future domains. This option will not apply settings to new agents added to an existing domain.

Files on removable drive letters should now be excluded from real-time scanning.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116033
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