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OfficeScan (OSCE) 11.0 Service Pack 1 (SP1) Patch 1 (EN) TmListen fails to start on Windows Vista/Server 2008 endpoints

    • Updated:
    • 14 Dec 2016
    • Product/Version:
    • OfficeScan 11.0
    • Platform:
    • N/A N/A
Summary

It has been reported that TmListen in OfficeScan 11.0 SP1 Patch 1 (EN) fails to start up on Windows Vista / Server 2008 (non-R2) endpoints.

 
Windows Server 2008 R2 and other platforms were not impacted.

Trend Micro has corrected this package on December 14, 2016.

Details
Public

Symptom

When this issue occurs, the user will encounter Error 577 while trying to launch the OfficeScan NT Listener service on affected platforms.

OSCE 11.0 SP1 Patch 1

Trend Micro has corrected this package on December 14, 2016.

Steps

  • For customers who have not yet applied OSCE 11.0 SP1 Patch 1 before, please download the updated package from the Download Center:

    Package SHA256 checksum: A22371C08655DCD85DC252881D517AEA02219DE5A4B6B319A6589BA9DC6A26B0

  • For customers who have applied the previous package published on December 1:
    • If there is no Vista/2008(non-R2) in managed endpoints, please ignore this fix.
    • If endpoints have not yet been deployed to Vista/2008(non-R2), apply Hot Fix Build 6252 (Readme) before further deployment.
    • If endpoints of Vista/2008(non-R2) are already affected, apply Hot Fix Build 6252 (Readme) on the OSCE server and then execute the “AutoPcc.exe –f” command on affected endpoints to force it to download.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116219
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