Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Enabling debug for Logforwarder.exe in Control Manager (TMCM)

    • Updated:
    • 13 Dec 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2003 Server R2
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
Summary

Learn the ways when activating debug for Logforwarder.exe in TMCM.

Details
Public

To enable LogForwarder.exe debug via editing LogForwarder.exe.config:

  1. Go to C:\Program Files\Trend Micro\Control Manager.
  2. Back up LogForwarder.exe.config file.
  3. Open the existing LogForwarder.exe.config using Notepad.
  4. Search and locate the line <priority value="ERROR" />. 
  5. Change the line above to <priority value="DEBUG" />.
  6. Save LogForwarder.exe.config.
  7. Restart LogForwarder.exe by executing logforwarder.exe and then closing it. It is also located in the Control Manager folder.
  8. Check for ...\Control Manager\DebugLog\TMCM_LogForwarder.log{current date}.txt. The file should not be empty.
  9. After replicating issue, restore the original LogForwarder.exe.config file.
  10. Restart LogForwarder.exe to turn off debug log.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1116229
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.