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Officescan (OSCE) agents are not shown under Product Directory when choosing targets on Control Manager's (TMCM) Policy Management

    • Updated:
    • 14 Dec 2016
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2008 Server R2
    • Windows 2012 Standard R2
Summary

When adding a policy for OSCE agents from TMCM Policy Management page of the TMCM console, the OSCE servers cannot be seen, preventing any OSCE agents from being selected.

Details
Public

It is possible that, when you go to Directories > Products from the TMCM console, you have your OSCE servers managed under the Local Folder > New Entity folder. By default, this is where all newly registered OSCE servers go. If this is so, then by design, the policies will not apply to any Trend Micro products under the default folder.

To fix the problem, you will need to create a new container. Do the following:

  1. From the TMCM Console, go to Directory Management.
  2. Create a new container/folder, and provide a display name (e.g. OSCE Servers).
  3. From the default folder, drag the OSCE server names to the newly created container, then click Save.
  4. Go back to the Policy Management page and check if the OSCE agents can be selected under the new container.

For a complete overview over all needed requirement to deploy policies from TMCM to it’s connected entities, refer to the following article: Policy management requirements for Control Manager (TMCM) 6.0.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1116253
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