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Trend Micro Global Technical Support Guide for Business Customers

    • Updated:
    • 15 Dec 2016
    • Product/Version:
    • Information Center All.All
    • Platform:
    • Windows 2008 Enterprise
Summary

An introduction guide to Trend Micro Global Technical Support for Business Customers.

Trend Micro Global Technical Support Guide

Initial Version 1.0 - Updated on December 14, 2016.

Please see the details below for regions/countries excluded from this document.

Details
Public

This document is intended for use by business end user customers who engage directly with Trend Micro Technical Support in most global regions (*see exclusions below).

This guide provides our customers with information about our support offerings, support processes and policies, including: 

  • Trend Micro Online Resources
  • Customer and Trend Micro Responsibilities
  • Submitting a Case Online
  • Contacting Trend Micro Support via Telephone
  • Trend Micro Severity Definitions
  • Support Request Escalation Process
  • After Hours Support for Critical Issues
  • Support Request Closure
  • Language Support
  • Additional Support Offerings

Updates to this guide will be posted periodiocally as needed.

* Excluding Japan, Greater China, Taiwan, Hong Kong, and Korea as of the initial publish date. Customers in these excluded regions should contact their authorized Trend Micro technical support representative for additional assistance.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116283
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