Force resetting a Deep Security Agent when the reset via DSM or command line failed

- Updated:
- 10 May 2018
- Product/Version:
- Deep Security 10.0
- Deep Security 10.1
- Deep Security 10.2
- Deep Security 10.3
- Deep Security 11.0
- Deep Security 9.5
- Deep Security 9.6
- Platform:
- Windows 10 32-bit
- Windows 10 64-bit
- Windows 2003 Server R2
- Windows 2003 Small Business Server
- Windows 2003 Small Business Server R2
- Windows 2008 Enterprise
- Windows 2008 Enterprise 64-bit
- Windows 2008 Essential Business Server
- Windows 2008 Server Core
- Windows 2008 Server Foundation
- Windows 2008 Server R2
- Windows 2008 Server R2 Datacenter
- Windows 2008 Server R2 Enterprise
- Windows 2008 Server R2 with Hyper-V(TM)
- Windows 2008 Small Business Server
- Windows 2008 Standard
- Windows 2008 Standard 64-bit
- Windows 2012 Datacenter R2
- Windows 2012 Enterprise
- Windows 2012 Enterprise R2
- Windows 2012 Server Essential R2
- Windows 2012 Server Foundation R2
- Windows 2012 Standard R2
- Windows 8.1 32-Bit
- Windows 8.1 64-Bit
- Windows Vista 32-bit
- Windows Vista 64-bit
- Windows XP Professional
- Windows XP Professional 64-bit

Summary

In rare circumstances, it may fail to reset a Deep Security Agent (DSA) using either of the following methods:

Deactivate the DSA on the Deep Security Manager (DSM) console.
Run "dsa_control -r, /r, --reset" on the command line.

Details

To force reset the DSA:

Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

Boot the machine into Safe Mode.
Set the following services to start manually:
- Trend Micro Deep Security Agent
- Trend Micro Solution Platform
Disable the Self-Protection of DSA using any of the following options:
- Set the registry key hive to "0".
  Hkey_Local_Machine\Software\TrendMicro\Deep Security Agent\Self Protect=0
- Use the command line to deactivate the Self-Protection.
Rename the following files under Deep Security Agent directory:
- config.bin
- ds_agent.config
Boot the machine in Normal Mode.
Start the Trend Micro Deep Security Agent service.
Run the following command to reset the agent:
dsa_control.exe -r

Optionally, you can uninstall the DSA using the Control Panel's Add/Remove Programs option. If the process fails, request the TBClean Tool from Trend Micro Technical Support.

Rating:

Category:

Configure

Solution Id:

1116290

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.