Summary
In rare circumstances, it may fail to reset a Deep Security Agent (DSA) using either of the following methods:
- Deactivate the DSA on the Deep Security Manager (DSM) console.
- Run "dsa_control -r, /r, --reset" on the command line.
Details
To force reset the DSA:
Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Boot the machine into Safe Mode.
- Set the following services to start manually:
- Trend Micro Deep Security Agent
- Trend Micro Solution Platform
- Disable the Self-Protection of DSA using any of the following options:
- Set the registry key hive to "0".
Hkey_Local_Machine\Software\TrendMicro\Deep Security Agent\Self Protect=0
- Use the command line to deactivate the Self-Protection.
- Set the registry key hive to "0".
- Rename the following files under Deep Security Agent directory:
- config.bin
- ds_agent.config
- Boot the machine in Normal Mode.
- Start the Trend Micro Deep Security Agent service.
- Run the following command to reset the agent:
dsa_control.exe -r
Optionally, you can uninstall the DSA using the Control Panel's Add/Remove Programs option. If the process fails, request the TBClean Tool from Trend Micro Technical Support.
