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Endpoints show duplicate Endpoint ID in the Endpoint Application Control (EAC) 2.0 management console

    • Updated:
    • 24 Jan 2018
    • Product/Version:
    • Endpoint Application Control 2.0
    • Platform:
    • Windows All
Summary

Deploying endpoints from a VM Snapshot as in Citrix Provisioning Services (PVS) will use duplicate AC Agent Endpoint ID, also known as the Universally Unique Identifier (UUID) when registering to the EAC Management Console. When this happens, the AC Server is unable to distinguish agents that are installed on duplicate Windows systems where the UUID remained unchanged.

Details
Public

Obtain a copy of AC Agent MSI Package from the AC Server.

 
The AC Server must be at least in TMEAC v2.0 Service Pack 1 Patch 1.

On an existing agent, open the command prompt with elevated privilege then run the following with “uuidgen=yes” command parameter:

  • x64-bit OS

    >msiexec.exe /i AcAgentSetup_x64.msi REINSTALL=”ALL” REINSTALLMODE=”vomus” ServerHost=SERVER_IP_or_HOSTNAME:PORT /norestart /qn /l*v C:\temp\AcAgent_x64.log uuidgen=yes

  • x86-bit OS

    >msiexec.exe /i AcAgentSetup_x86.msi REINSTALL=”ALL” REINSTALLMODE=”vomus” ServerHost=SERVER_IP_or_HOSTNAME:PORT /norestart /qn /l*v C:\temp\AcAgent_x86.log uuidgen=yes

 
Only use AC Server Hostname with HTTPS Port when specifying the “ServerHost=” value.

Using MSI Agent Installer

Click image to enlarge

This option is ideal for endpoints that cannot be restarted or rebooted at the moment but needs an immediate change of Endpoint ID.

On an existing agent or GOLD/Base image, after installing all the needed software and applications, add “GenerateMachineUUID” REG_DWORD with a value of “1” before shutting it down.

Using Registry Editor

Click image to enlarge

Alternately, you can run the following REG command to add “GenerateMachineUUID” without opening registry editor:

> REG ADD "HKLM\Software\TrendMicro\Endpoint Application Control Agent\CDT" /v "GenerateMachineUUID" /t REG_DWORD /d 1

REG command to add GenerateMachineUUID

Click image to enlarge

This option is ideal when building or reconfiguring a Gold or Base VM image to serve as a Template for VDI Deployments.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install
Solution Id:
1116312
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