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Resolving a Purple Screen of Death (PSoD) in vSphere ESXi 6.0 U1a or U2

    • Updated:
    • 8 Feb 2017
    • Product/Version:
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • VMware ESXi 5.5
    • VMware vCenter 5.5
Summary

A vSphere ESXi 6.0 U1a Build 3073145 and ESXi 6.0 U2 Build 3620759 using mpt2sas or mptsas drivers may experience a PSoD. The purple screen shows entries similar to the following:

@BlueScreen: #PF Exception 14 in world 33513:tq:tracing IP 0xnnnnnnnn addr 0xnnnnnnnn
0xnnnnnnnn:[0xnnnnnnnn]Panic_Exception@vmkernel#nover+0x258 
0xnnnnnnnn:[0xnnnnnnnn]IDTReturnPrepare@vmkernel#nover+0x174 
0xnnnnnnnn:[0xnnnnnnnn]gate_entry_@vmkernel#nover+0x0 
0xnnnnnnnn:[0xnnnnnnnn]VmkDrv_WakeupAllWaiters@vmkernel#nover+0xc6 
0xnnnnnnnn:[0xnnnnnnnn]VmkTimerQueueWorldFunc@vmkernel#nover+0x21f 
0xnnnnnnnn:[0xnnnnnnnn]CpuSched_StartWorld@vmkernel#nover+0x

PSoD in vSphere ESXi 6.0 U1a

Details
Public

The reason why the PSoD occurred is stated in line 10:

PCPU13:334453/helper44-0 

    Backtrace of PSOD
    
    0xnnnnnnnn:[0xnnnnnnnn]Panic_Exception@vmkernel#nover+0x258
    0xnnnnnnnn:[0xnnnnnnnn]IDTReturnPrepare@vmkernel#nover+0x174
    0xnnnnnnnn:[0xnnnnnnnn]gate_entry_@vmkernel#nover+0x0

To resolve the issue, apply vSphere ESXi 6.0 Patch 3 Build 4192238. For more information about this build, refer to the VMware Release Note.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116325
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