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NTRTSCAN.exe is waking desktops in sleep mode in Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 2 Oct 2017
    • Product/Version:
    • Worry-Free Business Security Services 6.0
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Services 6.2
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server R2
    • Windows 2008 Server R2
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows XP Home
    • Windows XP Professional
Summary

Several users have reported that computers are waking up from sleep mode, it is determined that it was caused by ntrtscan.exe waketimer via command “powercfg –waketimers” and "powercfg -lastwake".

Click image to enlarge

Details
Public

As a temporary workaround to mitigate this issue, do one of the following:

  • Temporarily change from Smart Scan to conventional scan.
  • Disable Wake Timers in Control PanelPower Options > Change Plan Settings > Change Advanced Power Settings > Sleep > Allow Wake Timers.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1116408
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