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System Center Configuration Manager (SCCM) fails to deploy OfficeScan agent

    • Updated:
    • 29 Nov 2017
    • Product/Version:
    • OfficeScan XG.All
    • Platform:
    • Windows 10
    • Windows 2003 32-Bit
    • Windows 2003 64-Bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
    • Windows 2016
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

Some customized policies of SCCM may cause OfficeScan agent installation failure.

Details
Public

The installation failure is because OfficeScan installs a certificate on the agent side (ofcsslagent) that SCCM (Microsoft Configuration Manager) considers to be invalid.

It is suggested to check the following SCCM settings:

  1. In the Configuration Manager console of the primary site server, navigate to System CenterConfiguration Manager / Site Database / Site Management / <site code> - <site name> / Site Settings / Site Systems / <site system name>.
  2. In the Details pane, right-click ConfigMgr site system and click Properties.
  3. Go to the Client Computer Communication tab.
  4. See if "Use PKI client certificate..." is ticked or not. It is suggested to uncheck this option.
  5. See If there were any Trusted Root Certificate Authorities specified. If there are, it is advised to configure it as "None specified".

    SCCM Site Properties

Check the initial OSCE agent package deployment and see if it can be successfully deployed.

Premium
Internal
Rating:
Category:
Troubleshoot; Deploy
Solution Id:
1116495
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