Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Event ID 9017 shows on Deep Security Agent running on Windows 2003 server

    • Updated:
    • 27 Jan 2017
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
Summary

The "Anti-Malware Driver offline" error appears on Windows 2003 server with the following details in the Event logs:

Event ID: 9017
Event: Anti-Malware Component Update Failed
Description: A failure occurred during an Anti-Malware Component Update.

Error Code: 9
Error Message: AMSP error code (0x20ff0000)
Details
Public

This error usually appears because the signature verification checking for the Anti-Malware driver failed. The Anti-Malware component uses WINAPI for checking the digital signature and this process failed due to a certificate chain that could not be built to a trusted root authority.

The reason for this is the outdated root and intermediate certificates in the server.

Normally, this can be resolved by doing a Windows Update. However, since Microsoft has already discontinued Windows 2003, Windows Update for this version is no longer available.

To resolve this, do the following:

  1. On the affected agent machine, download the rootsupd.exe file.
  2. Create a folder c:\temp and extract the files using the command "rootsupd.exe /c /t:C:\temp\extroot". If it prompts that folder doesn't exist, manually create c:\temp\extroot.
  3. Open an administrator command line, and from c:\temp\extroot, run the following commands:

    updroots.exe authroots.sst
    updroots.exe updroots.sst
    updroots.exe -l roots.sst
    updroots.exe -d delroots.sst

  4. Manually import the Trend Micro certificates again to build the certification chain for the OS to recognize the signature of our drivers. Follow this article for the complete procedure: Updating the Comodo certificate on Deep Security.
  5. Reboot the machine.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116621
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.