Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Running post activation tasks on DSVA but session teardown not supported" message appears on Deep Security

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When you try to activate Deep Security Virtual Appliance (DSVA) using an agent-initiated activation, the following error message occurs in the server0 log:

FINE: ThID:65|TID:0|TNAME:Main|UID:-1|UNAME:|Action AGENTINITIATED failed  com.trendmicro.ds.platform.objects.protocol.ProtocolException:  Running post activation tasks on dsva but session teardown not supported, cannot continue.
Details
Public

Normally, DSVA activation is only supported from Deep Security Manager (DSM) console. Agent-initiated activation for DSVA causes the error.

To resolve the issue, activate your DSVA using the DSM console.

  1. On the DSM console, click Overview.
  2. Select Actions tab.
  3. Click Activate.

    Activate using DSM console

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1116765
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles