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"Running post activation tasks on DSVA but session teardown not supported" message appears on Deep Security

    • Updated:
    • 28 Aug 2017
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • N/A N/A
Summary

When you try to activate Deep Security Virtual Appliance (DSVA) using an agent-initiated activation, the following error message occurs in the server0 log:

FINE: ThID:65|TID:0|TNAME:Main|UID:-1|UNAME:|Action AGENTINITIATED failed  com.trendmicro.ds.platform.objects.protocol.ProtocolException:  Running post activation tasks on dsva but session teardown not supported, cannot continue.
Details
Public

Normally, DSVA activation is only supported from Deep Security Manager (DSM) console. Agent-initiated activation for DSVA causes the error.

To resolve the issue, activate your DSVA using the DSM console.

  1. On the DSM console, click Overview.
  2. Select Actions tab.
  3. Click Activate.

    Activate using DSM console

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1116765
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