"Running post activation tasks on DSVA but session teardown not supported" message appears on Deep Security

- Updated:
- 13 Mar 2020
- Product/Version:
- Deep Security 10.0
- Deep Security 9.6
- Platform:
- N/A N/A

Summary

When you try to activate Deep Security Virtual Appliance (DSVA) using an agent-initiated activation, the following error message occurs in the server0 log:

FINE: ThID:65|TID:0|TNAME:Main|UID:-1|UNAME:|Action AGENTINITIATED failed  com.trendmicro.ds.platform.objects.protocol.ProtocolException:  Running post activation tasks on dsva but session teardown not supported, cannot continue.

Details

Normally, DSVA activation is only supported from Deep Security Manager (DSM) console. Agent-initiated activation for DSVA causes the error.

To resolve the issue, activate your DSVA using the DSM console.

On the DSM console, click Overview.
Select Actions tab.
Click Activate.

Rating:

Category:

Troubleshoot

Solution Id:

1116765

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