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404.2 error appears when viewing the Plug-in page of the OfficeScan (OSCE) console

    • Updated:
    • 27 Mar 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Standard R2
Summary

A 404.2 error appears when viewing the Plug-in page of the OSCE console.

Details
Public

To resolve the error:

  1. Check the IIS log (C:\inetpub\logs\logfiles\W3svc3 and the latest file if it shows a 404.2 error), which stands for ISAPI or CGI restriction.

    If the request is denied, it is because the associated ISAPI or CGI has not been unlocked. Therefore, a 404.2 error is returned:

    .../officescan/console/html/cgi/cgiShowAoS.exe ID=OSCE_ADDON_AOSMGR&URLROUTE=aosmgr_ping_server 4343 - 404 2 1260

  2. In IIS applicationhost.config, if no cgiShowAoS.exe and isapiAoSDispatcher.dll files are added in the <isapiCgiRestriction> section with the "Allowed" permission, add both 'cgiShowAoS.exe' and 'isapiAoSDispatcher.dll' in the <isapiCgiRestriction> section:
    1. Open IIS Manager.
    2. In the Home pane, double-click ISAPI and CGI Restrictions.
    3. In the Actions pane, click Add....
    4. In the "Add ISAPI or CGI Restriction" dialog box:
      1. Type the path to the binary: …\PCCSRV\web_osce\Web_Console\CGI\cgiShowAoS.exe.
      2. Type the following description: Trend Micro Plug-in Manager.
      3. Select the "Allow extension path" option to execute the checkbox that allows the binary to run on the server.
      4. Click OK.
    5. Repeat Step c to add ...\PCCSRV\web_osce\Web\CGI\isapiAoSDispatcher.dll as well.
    6. Stop and restart the OfficeScan Master Service, World Wide Web Publishing Service, and IIS Admin Service.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1116978
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