This error message appears because there is permission missing for the repository folder. Therefore, the permission of the following folders should be checked:

• <Server installation folder>\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\widgets_new
• <Server installation folder>\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\widgets_new_old

Please make sure that the folders above have the correct folder and file permissions:

• [Everyone] Read and Execute, Read
• [IUSR] Modify
• [System] Full Control
• [Administrators] Full Control

If these folders lack the required permissions, set up the permission:

Option I

1. Log in to the server with Administrator privileges.
2. Right-click on Folder > Security > Edit.
3. Modify the folder permission as listed above.
4. Go to the OSCE server console and update the widget.

Option II

1. Open cmd prompt as admin.
2. Navigate to the C:\Program Files (x86)\Trend Micro\OfficeScan\PCCSRV folder.
3. Run the command below:

   SVRSVCSETUP.EXE -setprivilege

Please contact Trend Micro Technical Support for further assistance if the issue persists.