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Skype for Business processes blocked in OfficeScan (OSCE)

    • Updated:
    • 27 Mar 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

OSCE Web Reputation Service (WRS) protects endpoints against web threats. Sometimes, plug-ins of communication applications provide powerful functions that could trigger detection. When using the Video Conference/Conference Call/Desktop Share plug-in of Skype for Business, WRS might block the connection.

Details
Public

When users run Skype for Business, multiple processes are established and each of them may have web access. To prevent them from being blocked by OSCE, it is recommended to add these processes to the WRS whitelist. WRS contains a hidden function to set it up.

To prevent any process blocking issues:

If this issue persists, please contact Trend Micro Technical Support for assistance.

Premium
Internal
Rating:
Category:
Configure; Remove a Malware / Virus
Solution Id:
1116998
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