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Error 1935 occurs during the installation of Deep Security Agent on Windows 10

    • Updated:
    • 31 Mar 2017
    • Product/Version:
    • Deep Security 9.6
    • Platform:
    • Windows 10
Summary

When attempting to install the Deep Security Agent (DSA) on a Windows 10 machine (upgraded from Windows 7), the following message is encountered:

Product: Trend Micro Deep Security Agent -- Error 1935.  An error occurred during the installation of assembly  'Microsoft.VC80.CRT,type="win32",version="8.0.50727.6195",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="amd64"'.  Please refer to Help and Support for more information. HRESULT: 0x80073715. assembly interface: IAssemblyCacheItem, function: Commit, component: {844EFBA7-1C24-93B2-A01F-C8B3B9A1E18E}

The same entry also appears on the Event Viewer of the affected machine.

Details
Public

The issue is caused by the version of Visual C++ 2005 Redistributable (e.g. 8.0.50727.9268), which does not match the one used by Deep Security Agent MSI installer (Build 8.0.50727.6195).

To address the issue:

  1. On the Control Panel, uninstall the Visual C++ 2005 Redistributable instances that are different from the version used by the DSA MSI installer.
  2. Download the Visual C++ 2005 Redistributable that matches the build number of DSA MSI installer, and then install it on the machine. ​​
     
    Make sure to select the bit version based on your operating system.
  3. Run the Deep Security Agent installer again.
Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1117035
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