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Frequently Asked Questions (FAQs) on Worry-Free Business Security Services (WFBS-SVC) Full Disk Encryption

    • Updated:
    • 17 Aug 2017
    • Product/Version:
    • Worry-Free Business Security Services 6.1
    • Worry-Free Business Security Services 6.2
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
Summary

Know the answers to the most common inquiries on WFBS-SVC Full Disk Encryption feature.

Details
Public

2 scenarios will trigger the decrypt command on the device automatically:

    • Uninstallation of Security Agent via the Web Console, Windows Programs and Features or using the SA Uninstall Tool.
    • License expired for more than 30 days.

Hence, admin does not need to trigger the Decrypt command before uninstalling the Security Agent.

 
Manual uninstall procedure will not trigger decryption. Refer to “Getting Recovery Keys” section in the KB article: Managing Full Disk Encryption in Worry-Free Business Security Services (WFBS-SVC).

Admin can trigger the Encrypt command on the target device. However, the status may still change to say "Unable to encrypt" if the device is not supported or if the system partition is less than the required size. Click the hyperlink of the Encryption Status to know more information about the status.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1117101
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