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Manage Program button fails in Trend Micro Security for Mac (TMSM) due to full ActiveMQ persistent store

    • Updated:
    • 2 May 2017
    • Product/Version:
    • Trend Micro Security for Mac 3.0
    • Platform:
    • Macintosh El Capitan
    • Macintosh Leopard
    • Macintosh Lion
    • Macintosh Mavericks
    • Macintosh Mountain Lion
    • Macintosh Snow Leopard
    • MacOS Sierra
Summary

The Trend Micro Security for Mac (TMSM) console cannot be opened even when there are no changes made on the server. When you click the Manage Program button under Plug-ins > Trend Micro Security for Mac, nothing happens.

Manage Program for TMSM

Details
Public

Upon checking the ActiveMQ.log or wrapper.log under ..\Trend Micro\Officescan\Addon\TMSM\apache-activemq\data, the following log appears indicating that the ActiveMQ's persistent store is full.

2017-04-18 07:40:39,005 | INFO | Usage(foo:queue://ActiveMQ.DLQ:store) percentUsage=0%, usage=1240948438, limit=1073741824, percentUsageMinDelta=1%;Parent:Usage(foo) percentUsage=115%, usage=1240948438, limit=1073741824, percentUsageMinDelta=1%:  Persistent store is Full, 100% of 1073741824. Stopping producer (ID:trend-p-os-2-49214-636238775437533522-0:0:1:1) to prevent flooding queue://ActiveMQ.DLQ. See http://activemq.apache.org/producer-flow-control.html for more info (blocking for: 594694s) | org.apache.activemq.broker.region.Queue | ActiveMQ Broker[localhost] Scheduler  2017-04-18 07:40:41,192 | INFO | Usage(foo:topic://TMSM.Server.GlobalDT:store) percentUsage=0%, usage=1240950560, limit=1073741824, percentUsageMinDelta=1%;Parent:Usage(foo) percentUsage=115%, usage=1240950560, limit=1073741824, percentUsageMinDelta=1%:  Persistent store is Full, 100% of 1073741824. Stopping producer (ID:trend-p-os-2-54405-636276851972367064-0:0:1:1) to prevent flooding topic://TMSM.Server.GlobalDT. See http://activemq.apache.org/producer-flow-control.html for more info (blocking for: 369911s) | org.apache.activemq.broker.region.Topic | ActiveMQ Transport: tcp:///0:0:0:0:0:0:0:1:54407@61616

To resolve the log messages in wrapper.log or activemq.log, reset the "kahadb" of ActiveMQ:

  1. Stop the Trend Micro Security (for Mac), ActiveMQ for Trend Micro Security, and OfficeScan Plug-in Manager services using the commands below:

    net stop OfcAosMgr
    net stop TMSMMainService
    net stop ActiveMQ4TMSM

     
    If the Trend Micro Security (for Mac) service cannot be stopped because it hangs at the Updating License stage, end the TMSMMainService via Task Manager.
  2. Rename the apache-activemq\data\kahadb folder to apache-activemq\data\kahadb-backup.
  3. Rename the apache-activemq\data\localhost folder to apache-activemq\data\localhost-backup.
  4. Execute restart_TMSM.bat under TMSM folder to restart all services
     
    Before you run the restart_TMSM.bat, make sure that the SQL (TMSM) service is running.
  5. Log in to TMSM console to check if the issue is resolved.

If the issue persists, collect the Case Diagnostic Tool (CDT) logs and replicate the issue including the restart_TMSM.bat. Send the logs to Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1117232
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