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Generating debug log for Endpoint Encryption products

    • Updated:
    • 4 May 2017
    • Product/Version:
    • Endpoint Encryption 5.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP SP3 32-bit
Summary

LogServer.zip is a tool that helps collect log information from Endpoint Encryption clients such as Endpoint Encryption, File Encryption, Full Disk Encryption and FDE management for BitLocker. 

This article enumerates the steps on how to use LogServer.zip.

Details
Public
  1. Download and unzip "LogServer.zip".
  2. Launch LogServer.exe

    logserver-2

    Click image to enlarge

  3. It will run a terminal to collect the log file to "fdedebug.log" inside the log folder. 

    Click image to enlarge

  4. Replicate the issue, then the log files will be recorded to "fdedebug.log".

    Click image to enlarge

  5. Send the fdedebug.log to Trend Micro Technical Support.
 
To stop the logging, open the task manager and click end task for Logserver.exe.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1117277
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