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Existing Activation Code is rejected during ScanMail for Exchange (SMEX) install or upgrade

    • Updated:
    • 5 Jun 2018
    • Product/Version:
    • ScanMail for Exchange 12.0
    • ScanMail for Exchange 12.5
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
Summary

During the installation or upgrade of SMEX, you are prompted to activate the product by entering the activation code. Upon entering a valid activiation code, you may get the following error:

The activation code is not correct. Verify your activation code and enter it again.

AC Error

Click image to enlarge.

Details
Public

If you leave the Activation Code blank and continue, you will receive an error indicating that the product is in evaluation mode, and will need to be activated after installation. The install/upgrade will then continue successfully.

After installation, log on to the ScanMail Management Console and go to Administration > Product License, and enter the existing Activation Code.

The code will enter without issue, and the product will now be licensed.

Enter Activation Code

Click image to enlarge.

Premium
Internal
Rating:
Category:
Deploy; Install; Upgrade
Solution Id:
1117327
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