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Firewall does not enable on the OfficeScan Agent

    • Updated:
    • 31 May 2017
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

Even if the Firewall setting is enabled on the OSCE Server console, the Firewall is not turning on on the Agent's end. When you check the System Event Logs, you will get the following error:

Event ID: 7003
Description:
The OfficeScan NT Firewall service depends the following service: tmlwf. This service might not be installed.

When you check TmInstall.log, it shows that the TmLWF driver failed to install:

...
2017/05/16 15:36:10.113 2c14:22fc <TmLWFIns> options: -i C:\Program Files (x86)\Trend Micro\OfficeScan Client\tmlwf.inf Software\TrendMicro\NSC\PFW InfNameForLWF - tmlwfins.cpp(145)
...
2017/05/16 15:36:10.117 2c14:22fc <TmLWFIns> DoInstall Start. - driversetup_lwf.cpp(180)
...
2017/05/16 15:36:10.865 2c14:22fc <TmLWFIns> Install Failed (0x8004a029). - tmlwfins.cpp(210)
...

Details
Public

This problem may occur if the number of installed network filter drivers exceeds the specified limit. You need to check if the Network Filter Driver limit has been reached.

 
By default, Windows 7 has a limit of 8 and a maximum allowable limit of 14.

To resolve the issue, increase the Network Filter Driver limit so we can install the Firewall driver:

  1. Click Start > Run.
  2. Type "regedit" and then click OK.

     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Network\

  4. On the right pane, right-click MaxNumFilters and then click Modify.
  5. Select the Base Decimal option, change the value to decimal 14 then click OK.

     
    The default value is 8 and the maximum value is 14.
  6. Close the Registry Editor.

For more information, refer to the Microsoft's article: Installation of Service Pack 1 for Windows 7 fails with errors 0x8004a029 or 0x80004005 - E_FAIL

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Upgrade
Solution Id:
1117491
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