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Manually Uninstalling Trend Micro Control Manager (TMCM) on Windows Server 2012 R2

    • Updated:
    • 13 Jun 2017
    • Product/Version:
    • Control Manager 6.0
    • Platform:
    • Windows 2012 Standard R2
Summary
You need to manually uninstall TMCM because the uninstall program of TMCM failed. This article is written specifically for Windows Server 2012 R2.
Details
Public

To stop the TMCM Services, do the following:

  1. Use the Windows Services screen to stop the following Control Manager services:
    • Trend Micro Management Infrastructure
    • Trend Micro Common CGI
    • Trend Micro Control Manager
    • Trend Micro Network Time Protocol
  2. Stop the IIS and Control Manager Services from the command prompt by running the following commands:
    • net stop w3svc
    • net stop tmcm

To remove the TMCM IIS Setting, do the steps below:

  1. From the Control Manager server, click Start > Run. The Run dialog box appears.
  2. Type "%SystemRoot%\System32\Inetsrv\iis.msc" in the Open field.
  3. On the left-hand menu, double-click the server name to expand the console tree.
  4. Double-click Default Web Site.
  5. Delete the following virtual directories:
    • ControlManager
    • TVCSDownload
    • crystalreportviewers12
    • TVCS
    • Jakarta
    • WebApp
  6. On IIS 6 only, right-click the IIS website you set during the installation and click Properties.
  7. Select the Default Web Site > ISAPI Filters tab.
  8. Remove the following ISAPI filters (Default Web Site):
    • TmcmRedirect
    • CCGIRedirect
    • ReverseProxy
  9. Remove ISAPI and CGI Restriction (Top level folder, e.g. Hostname Domain\user).

Removing Crystal Reports, PHP, TMI, and CCGI is recommended for the procedure, but the complete uninstallation of PHP, TMI and CCGI is optional. Trend Micro recommends not to remove TMI and CCGI modules when you have other Trend Micro products installed on the same computer.

To remove the components, do the following:

For Crystal Reports

  1. On the Control Manager server, click Start > Settings > Control Panel > Add/Remove Programs.
  2. Scroll down to Crystal Reports Runtime Files, then click Remove to remove the Crystal Reports related files.

For PHP

  1. On the Control Manager server, click Start > Settings > Control Panel > Add/Remove Programs.
  2. Scroll down to PHP, then click Remove to remove PHP related files.

For TMI and CCGI

  1. Run Sc.exe and type the following commands:
    • sc delete "TrendCCGI"
    • sc delete "TrendMicro Infrastructure"

To delete the related information, do the steps below:

  1. Delete the following directories:
    • Trend Micro\Control Manager
    • Trend Micro\COMMON\TMI
    • PHP
    • C:\Documents and Settings\All Users\Start Menu\Programs\PHP 5
    • C:\Documents and Settings\All Users\Start Menu\Programs\Trend Micro Control Manager
  2. Delete the following Control Manager registry keys:
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\CommonCGI
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\DamageCleanupService
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\MCPAgent
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\OPPTrustPort
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TMI
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\TVCS
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\TrendMicro\VulnerabilityAssessmentServices
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TMCM
    • HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TMI
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TMCM
    • HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TrendMicro_NTP
  3. Remove the database components from Control Manager server.
    1. Remove Control Manager ODBC Settings.
    2. On the Control Manager server, click Start > Run. The Run dialog box appears.
    3. Type "odbcad32.exe" in the Open field.
    4. On the ODBC Data Source Administrator screen, click the System DSN tab.
    5. Under Name, select ControlManager_Database.
    6. Click Remove, then click Yes to confirm.
    7. Remove the Control Manager SQL Server 2008 Express Database.
      • On the Control Manager server, click Start > Control Panel > Add/Remove Programs.
      • Scroll down to SQL Server 2008 Express, then click Remove to remove the related files.
  4. Remove Control Manager and NTP Settings.
    1. Download the Microsoft service tool Sc.exe to the Control Manager server.
    2. Run Sc.exe and type the following commands:
      • sc delete "TMCM"
      • sc delete "TrendMicro_NTP"   
Premium
Internal
Rating:
Category:
Troubleshoot; Uninstall
Solution Id:
1117527
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