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Error occurs when accessing a website through InterScan Web Security as a Service (IWSaaS) 2.0

    • Updated:
    • 8 Jun 2017
    • Product/Version:
    • InterScan Web Security as a Service 2.0
    • Platform:
    • N/A N/A
Summary

When trying to access a website, which may have worked in the past from the same client, one of the following errors may appear:

  • Session timeout
  • You tried to enter an existing session with an invalid IP address or environment.
Details
Public

One reason for this behavior is that AWS external IPs are dynamic and can change. The attempted access to the website does not recognise the request.

 
Enabling the following will bypass statistic monitoring from specific addresses behind IWSaaS.

To set an exclusion for a particular website:

  1. Go to Administration > PAC files.
    • Add the following variable to the first function to the PAC file you are currently using:

      var SkipHosts = ["*examplewebsite.com"];

    • Add the following "for" request outside the function:

      for (var i in SkipHosts) {
      if (shExpMatch(host, SkipHosts[i])) {
      return 'DIRECT';
      }
      }

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1117529
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