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Spyware/Grayware Approved List is blank in OfficeScan

    • Updated:
    • 1 Dec 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2012
Summary

You can't add spyware/grayware because the Spyware/Grayware Approved List.

Spyware/Grayware approved list

Details
Public

To resolve the issue, verify that the ssapiptn.da6 is in the ..\PCCSRV\Admin directory. If the file is not there or if in case it is corrupted, get a new pattern from Download Center or go to the following URL: Trend Micro Software Download Center.

If the problem is still there, verify if there are _invalid files in the ..\PCCSRV directory and its subdirectories. If there are a lot of _invalid files, you can follow the steps in the following KB article to help with renaming the files: Restoring the renamed "_invalid" files using Windows Powershell in OfficeScan (OSCE).

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1117540
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