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How to activate debugging for "Commons Daemon Service" in the EAC (Endpoint Application Control) Server 2.0

    • Updated:
    • 27 Jun 2017
    • Product/Version:
    • Endpoint Application Control 2.0
    • Platform:
    • Windows 2008
    • Windows 2012
    • Windows 2016
Summary

The EAC server service (TMACServerService.exe) uses a Java-based application called "Commons Daemon Service Runner" to handle all HTTP/S requests with Apache Tomcat Web Server.

Commons Daemon Service Runner

Learn how to debug the Java Virtual Machine (JVM) application in case you run into any problems loading this service.

Details
Public

To change the log level to "DEBUG":

  1. Log in to the AC Server machine.
  2. Double-click TMACServerServicew.exe found in %ProgramFiles%\Trend Micro\Endpoint Application Control\AcServer\bin folder.

    tmacserverservicew_exe

  3. Go to Logging tab and change the level to "DEBUG".

    java_debug

  4. Click Apply to save the new settings.
  5. Go back to General tab and click Stop/Start to begin logging of service events.

    java_start_stop

  6. Go to %ProgramFiles%\Trend Micro\Endpoint Application Control\AcServer\logs and collect the following:
    • commons-daemon.YYYY-MM-DD.log
    • tmacserverservice-stderr.YYYY-MM-DD.log
    • catalina.YYYY-MM-DD.log
  7. Repeat Step 3 to change the log Level back to "Information".
  8. Contact Trend Micro Technical Support and submit the collected logs for analysis.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1117648
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