Unable to synchronize Suspicious Object List of InterScan Messaging Security Virtual Appliance (IMSVA) to Control Manager (TMCM)

To fix the problem, perform the steps below:

1. Unregister IMSVA from TMCM.
2. On the Control Manager Server, take note of its IP address, hostname and FQDN. Do the steps below:
   1. Right-click My Computer, then click Properties. 
   2. Take note on the following items:
      • Computer Name or Hostname
      • Full Computer Name or FQDN

      

   3. Open Command Prompt, then run the ipconfig command. Take note of the IP address.

      

3. Log-in to CLI console as root.
4. Modify the hosts file. Do the following:
   1. Use the following command:
      #vi /etc/hosts
   2. Add the IP address of TMCM server, with its corresponding Hostname and FQDN.

      

5. Save the changes by pressing ESC:wq!.
6. Restart the network service using the following command:
   #service network restart.
7. Register IMSVA to TMCM, then wait for 10 minutes to verify if IMSVA will sync the suspicious objects list.