Unable to synchronize Suspicious Object List of InterScan Messaging Security Virtual Appliance (IMSVA) to Control Manager (TMCM)

Summary

The Last Synchronization date shown on the Suspicious Object List for IMSVA shows "N/A".

Wrong sync date

Details

To fix the problem, perform the steps below:

Unregister IMSVA from TMCM.
On the Control Manager Server, take note of its IP address, hostname and FQDN. Do the steps below:
1. Right-click My Computer, then click Properties.
2. Take note on the following items:
  - Computer Name or Hostname
  - Full Computer Name or FQDN
3. Open Command Prompt, then run the ipconfig command. Take note of the IP address.
Log-in to CLI console as root.
Modify the hosts file. Do the following:
1. Use the following command:
  #vi /etc/hosts
2. Add the IP address of TMCM server, with its corresponding Hostname and FQDN.
Save the changes by pressing ESC:wq!.
Restart the network service using the following command:
#service network restart.
Register IMSVA to TMCM, then wait for 10 minutes to verify if IMSVA will sync the suspicious objects list.