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Unable to synchronize Suspicious Object List of InterScan Messaging Security Virtual Appliance (IMSVA) to Control Manager (TMCM)

    • Updated:
    • 13 Apr 2020
    • Product/Version:
    • InterScan Messaging Security Virtual Appliance 9.1
    • Platform:
    • CentOS 6 64-bit
Summary

The Last Synchronization date shown on the Suspicious Object List for IMSVA shows "N/A".

Wrong sync date

Details
Public

To fix the problem, perform the steps below:

  1. Unregister IMSVA from TMCM.
  2. On the Control Manager Server, take note of its IP address, hostname and FQDN. Do the steps below:
    1. Right-click My Computer, then click Properties. 
    2. Take note on the following items:
      • Computer Name or Hostname
      • Full Computer Name or FQDN

      Host Name and FQDN

    3. Open Command Prompt, then run the ipconfig command. Take note of the IP address.

      IP Address

  3. Log-in to CLI console as root.
  4. Modify the hosts file. Do the following:
    1. Use the following command:
      #vi /etc/hosts
    2. Add the IP address of TMCM server, with its corresponding Hostname and FQDN.

      Add to Hosts file

  5. Save the changes by pressing ESC:wq!.
  6. Restart the network service using the following command:
    #service network restart.
  7. Register IMSVA to TMCM, then wait for 10 minutes to verify if IMSVA will sync the suspicious objects list.

    Status

Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1117658
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