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System lockup issue when OfficeScan (OSCE) and Avecto software are installed on the same host

    • Updated:
    • 11 Sep 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

When installing OSCE and Avecto DefendPoint on the same host, there may be an OS hang issue or other performance issues. This is a software interoperability issue between OSCE and Avecto DefendPoint.

Details
Public

Trend Micro discourages installing more than one anti-virus/anti-malware product on the same host as it will most likely introduce unexpected issues. Take note of the following:

  • The administrator can uninstall the 3rd-party anti-virus/anti-malware software (in this case, Avecto) to resolve this issue.
  • If for some reason this software must remain installed, try adding the Avecto software into the OSCE exclusion list:
    • Real-Time Scan Exclusion List:

      C:\Program files\Avecto\Privilege Guard Client
      C:\Program files\Avecto\Privilege Guard Client\DefendPointService.exe

    • Behavior Monitoring Exclusion List:

      C:\Program files\Avecto\Privilege Guard Client\DefendPointService.exe

Contact the 3rd-party software (in this case, Avecto) vendor’s support to see if any exclusions/exceptions need to be configured in the 3rd-party software.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1117754
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