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Unable to install the Agent for Encryption Management for Microsoft BitLocker in Endpoint Encryption 6.0

    • Updated:
    • 19 Jul 2017
    • Product/Version:
    • Endpoint Encryption 6.0
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
Summary

You are unable to install the agent for Encryption Management for Microsoft BitLocker withiout getting an error message. Debug logs show the following:

2017 07/14 00:38:07 [2870 : 0001] (00) (D) [TMFDEInstall_MB.exe][Server] Upgrade error: unable to detect version. - [(0)]

The installer detects Encryption Management for Microsoft BitLocker as installed because there is a registry key remnant from a previous installation. The registry key "EstimatedSize" remains after uninstalling. Microsoft has fixed this in Windows 10 RS1.

bitlocker

Click image to enlarge

Details
Public

To resolve this issue, delete the following registry key if it contains only the value "EstimatedSize" (and Default):

[HKEY_LOCAL_MACHINE\SOFTWARE\(WOW6432Node)\Microsoft\Windows\CurrentVersion\Uninstall\{F0A4A1D0-489D-4F93-BF56-7F9F865ACDE0}].

delete if only contains EstimatedSize and (Default)

Click image to enlarge

If there are other values inside the registry key, properly uninstall the agent through the Control Panel.

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1117778
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