Unable to install the Agent for Encryption Management for Microsoft BitLocker in Endpoint Encryption 6.0

- Updated:
- 19 Jul 2017
- Product/Version:
- Endpoint Encryption 6.0
- Platform:
- Windows 10 32-bit
- Windows 10 64-bit

Summary

You are unable to install the agent for Encryption Management for Microsoft BitLocker withiout getting an error message. Debug logs show the following:

2017 07/14 00:38:07 [2870 : 0001] (00) (D) [TMFDEInstall_MB.exe][Server] Upgrade error: unable to detect version. - [(0)]

The installer detects Encryption Management for Microsoft BitLocker as installed because there is a registry key remnant from a previous installation. The registry key "EstimatedSize" remains after uninstalling. Microsoft has fixed this in Windows 10 RS1.

Click image to enlarge

Details

To resolve this issue, delete the following registry key if it contains only the value "EstimatedSize" (and Default):

[HKEY_LOCAL_MACHINE\SOFTWARE\(WOW6432Node)\Microsoft\Windows\CurrentVersion\Uninstall\{F0A4A1D0-489D-4F93-BF56-7F9F865ACDE0}].

Click image to enlarge

If there are other values inside the registry key, properly uninstall the agent through the Control Panel.

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Rating:

Category:

Troubleshoot; Install

Solution Id:

1117778

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