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"Agent outdated" appears after installing OfficeScan XG Critical Patch 1641 or OfficeScan 11 Service Pack 1 Patch 1 Critical Patch 6392

    • Updated:
    • 14 Jul 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
Summary

After installing OSCE XG CP1641 or OfficeScan (OSCE) 11 Service Pack (SP) 1 Patch 1 Critical Patch (CP) 6392, the web console displays "agent outdated". Then when you perform an agent update, it does not solve this issue either.

Details
Public
  1. In the OSCE server, open the following path:

    {OfficeScan Server Installation Folder}\PCCSRV\Backup

  2. Take note of the build number based on the last update date.

    For example:

    There are 2 folders start with "CriticalPatch_" or "HotFix_" or "Patch1_" in the backup folder, folder 1 named "Hotfix_B1340" its date modified is 2017/5/16, another folder "Hotfix_B1331" date modified is 2017/5/2.

    So the latest date modified is 2017/5/16 and 1340 is the OSCE current build number.

  3. Open ofcscan.ini with notepad or other text editor in the following path:

    {OfficeScan Server Installation Folder}\PCCSRV

  4. Search the following string:

    [INI_PROGRAM_VERSION_SECTION]
    PccNT_BuildNum= {Build Number}
    PccX64_BuildNum= {Build Number}

  5. Replace PccNT_BuildNum={Build Number} and PccX64_BuildNum={Build Number} with correct build number noted in step 2.

    For example:

    [INI_PROGRAM_VERSION_SECTION]
    PccNT_BuildNum= 1340
    PccX64_BuildNum= 1340

  6. Save and exit.
  7. Log in to the OSCE web console and reload the dashboard to see if this issue is resolved.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1117789
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