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Uploading files to TrendBox using HTTPS or FTP and FTPS

    • Updated:
    • 7 Feb 2018
    • Product/Version:
    • Deep Discovery Analyzer All.All
    • Deep Discovery Director All.All
    • Deep Discovery Email Inspector All.All
    • InterScan Web Security Virtual Appliance All.All
    • OfficeScan All.All
    • Platform:
    • Linux All
Summary

Trend Micro Technical Support may ask you to upload log files (like a Case Diagnostic File) and provide you with a link to our TrendBox.

Uploads to the TrendBox can be done via HTTPS or FTP and FTPS.

Details
Public

When uploading file to TrendBox, remember the following:

  • If you are using the HTTPS link in your browser, click Submit once the upload is completed.
  • If you will be using FTP and you prefer to use an encrypted transaction, TrendBox supports FTPS uploads.

    Most FTP clients are capable of FTPS. In this example, we are using FileZilla (https://filezilla-project.org/). This works similarly with any other FTP client that supports it.

Click image to enlarge

Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1117908
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